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Loading a debt via MYOB

Here is how to load a debt from MYOB to EC Credit Control.

Once you have successfully connected your EC Credit Control account to MYOB you can then load any debts directly from MYOB to EC Credit Control. This means no typing or uploading invoices that you may have otherwise have had to do.

Firstly, you must log in to the EC Credit Control portal.

The portal is located here.

If you haven’t already connected to MYOB you will need to do so as per our support article.

Once logged in the steps to take are as follows:

  • Click on “My Details”
  • Click on “Connect to MYOB”
  • Authenticate with your MYOB credentials
  • Click on “Allow Access”
  • Click on “Load a Debt”
  • Tick the box to agree to our terms and conditions
  • Click on “Load from MYOB”
  • The list of accounts receivable is displayed with the oldest at the top.
  • Select the invoice(s) to load for debt collection by ticking the box next to each invoice (if multiple invoices are selected per customer they will be accumulated).
  • Click on Submit
  • Job done!

We will then pull your customer data from your MYOB account (including a copy of the invoice) and immediately load it into our system for collection. Sit back and relax knowing that the experts are doing their best to collect your overdue accounts.

From that point, we will be in touch throughout our collection process.