Heard These Before?
If you’ve ever chased a late payment, you’ve likely heard one (or all) of these before:
Sound familiar?
You’re not alone. At EC Credit Control, we’ve spent decades helping businesses across New Zealand and Australia get paid—on time. And along the way, we’ve heard every excuse in the book.
So today, we’re sharing the Top 5 Late Payment Excuses—plus how you can handle each one professionally, confidently, and effectively.
Ah, the classic brush-off.
This is often used to buy more time—or to avoid admitting the invoice hasn’t even been looked at yet.
How to respond: “Thanks for confirming. Could you please provide the payment date so we can update our records? If there’s anything holding it up internally, we’re happy to help.”
Pro tip: Always ask for a specific payment date. It shows you’re watching—and sets an expectation.
Sometimes this is genuine. Other times… well, let’s just say email folders can be very mysterious.
How to respond: “No problem—I’ve just resent it now to [email]. Let me know if there’s someone else I should cc. Once received, when can we expect payment?”
This can be a legitimate delay—but it doesn’t mean your payment should wait until their return.
How to respond: “Thanks for letting us know. Is there a backup contact in the accounts team we could liaise with to keep this moving?”
Pro tip: Ask for contact details of an alternative person before issuing work, especially with larger organisations.
This one’s tricky. You want to maintain empathy—while still protecting your business.
How to respond: “Totally understand—cash flow can be tough. We can look at a payment plan if needed, but let’s get something locked in this week.”
Pro tip: Offer structured options (e.g. a 2-part payment) if the client is otherwise trustworthy. But don’t let them dictate indefinite delays—stay in control.
The famous “we promise” push-back. It’s vague, non-committal, and often just a delay tactic.
How to respond: “Thanks for confirming—can you specify which day next week? I’ll schedule a follow-up accordingly.”
Pro tip: Follow up the day after the promised date—if payment isn’t there, escalate.
Excuses aren’t always malicious. But they are signs that your invoice isn’t being prioritised.
And if you let too many slide, you’ll:
It’s not.
And that’s where having a credit control process—or a partner like EC Credit Control—can make all the difference.
Tired of chasing payments? Not sure what to say when the excuses roll in?
Let us help. You deserve to be paid—on time, every time.
Don’t let your business run on promises. We can help.
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