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Friendly, approachable and personal service.
Home » Choose EC Credit Control » Personal service

We pride ourselves on our customer service.

Systems and processes have changed over the years. We too have evolved and adapted – into a digitally savvy, data-driven business backed by human connection. Our team is on hand to facilitate, implement and answer any queries. Without a doubt, our personal service is second to none. Here’s why:

You’ll always deal with the same credit controller assigned when you joined us.  They will look after all your business needs.

We have dedicated Business Support Specialists throughout the country to visit you in person. They can assess your current credit management policies and implement any new procedures you may need. Find your local rep here.

Our customer service team is only a phone call or email away.  From resetting your password to walking you through how to register your personal property under the PPSR.

You’ll have 24/7 access to our online systems. This means you can track and manage your outstanding debts anytime and anywhere.

Want to know more?

Our friendly Customer Service team are available to talk you through what you need.

Call us today at 1300 361 070 or fill in the form and we will get in touch as soon as possible.

Get more information

See what our clients are saying:

Josh Horton
Josh Horton
29. February, 2024.
I was in a spot of bother with an old account that was still active. This was causing an issue for a loan and was very time critical. I was able to reach Tanya after hours and she not only helped me through sorting it out but followed up to make sure I was being looked after first thing the next morning. Very impressed with Tanya's support and the speed of EC Credit Control.
Carissa Taylor
Carissa Taylor
14. February, 2024.
As a new Accounts employee, this was my first time dealing with EC Credit and they were a breeze. I have called Monika for the smallest of questions and she has been most helpful. I didn't know we could contact them and ask for the advice that I have. I would highly recommend them. Carissa - Navace Pty Ltd
Caroline Burnett
Caroline Burnett
12. February, 2024.
Tanya is super helpful and extremely professional with a great sense of humour. She really understands what we need for our business. Highly recommend!! ????☺️
nick fish
nick fish
9. February, 2024.
Due to the fast growth of our business and increasing size dollar value size of our orders it was obvious we needed to tighten our trade legality terms to ensure the safety of our assets be they business or personal liabilities. After some positive interactions with Chris last year we decided to meet up with EC just last week to discuss. The information presented was concise and explained brilliantly making it simple for us to understand our current requirements and what to do next. We now have robust documentation to get paid on-time & in-full. Confident for future products with less stress.”
ENL Property Management
ENL Property Management
2. February, 2024.
We have been dealing with Ec for at least 5 years and can not recommend enough.
Robert Turner
Robert Turner
11. January, 2024.
Fantastic company to get your business trading terms up to date Tanya Pascoe is a fantastic Rep and supplies a good follow up service for questions and answers. I would Highly recommend the EC Credit team to any business.
Cody Faint
Cody Faint
11. December, 2023.
EC Credit Control have just handled my updated Terms of Trade and I could not be happier with the outcome. Professional, prompt communication always answering any questions I may have had. Also handling client debts from our business. Highly recommend EC Credit Control if you are in business to have yourself and your business protected.