Business owners are telling us similar things.
Lindsay Hill, Business Support Specialist at EC Credit Control talks to business owners daily about situations where their cash flow has been affected due to limited or no contracts with their clients.
“It’s often the smaller businesses I talk to that say they have been meaning to tighten their processes, and it’s not until the unexpected happens to either them or their peers that it hits home how important it is to ensure you safeguard your business now, not tomorrow,” says Lindsay.
Craig Robertson, owner of Bespoke Wooden Solutions Ltd is one such business who sees the benefits of having Terms and Conditions of Trade from EC Credit Control in place and how they helped his business for the better.
Tailor-made terms for a bespoke business.
Craig started his business 7-years ago, creating outdoor living solutions, such as decks, fences, pergolas, and planters in the residential space. His business quickly grew, to employing 6 staff full-time and as his team grew so did the need for greater protection. Craig realised that the terms he was using weren’t up to scratch as he also wanted to look more professional.
Craig Robertson, Owner of Bespoke Wooden Furniture and Lindsay Hill from EC Credit Control.
Not having Terms and Conditions of Trade tailored to his business could have affected his cash flow, particularly when increasing material costs, time delays, and higher transportation costs are still an issue and can lead to advising customers of a variation in pricing.
Not supplying payment terms to clients upfront or specifying your terms when it comes to pricing changes in robust documentation could really hinder your operation, and lead to disputes – ultimately making business owners out of pocket.
Business owners country-wide are seeing a slowdown in cash flow, Craig has noted this too, saying that others in the Wellington industry are also facing a lack of work. With that said, Lindsay and the team at EC Credit Control are dedicated to making sure businesses in the region are protected as much as possible.
Dealing with disputes, a slow-down or lack of payment can be such a time waster to you and your team. In Craigs’ case, he wears many hats, not only is he the Owner of this business but he is also the Administrator, Managing Director, Sales Rep, and Operations Manager.
Having Terms and Conditions of Trade along with a Residential Building Contract from EC Credit Control has allowed him less time on admin, and more time to focus on his business.
Do you want peace of mind like Craig? Talk to the team at EC Credit Control. We are the professionals with over 30 years of experience by your side.
Jade Twigger25. November, 2024.I have been dealing with Terry for a number of years now; Terry is prompt, professional and personable. His service is top-notch and I'm grateful to have him as our Account Manager!Jamie-Lee Kenny-Page4. November, 2024.Neil Prosser has been amazing to deal with. No question too big or small. Always just a phone call away and so helpful.Trevor Kingon24. October, 2024.EC Credit Control made it so easy when we restructured our company. From the new Terms & Conditions to template letters & forms for clients and suppliers. The process was simple, Neil Prosser guided us through it all and his assistance was fantastic. Excellent service and brilliant to deal with. I would most certainly recommend them.Vivid Projects23. October, 2024.EC Credit Control have been incredibly easy to deal with. They have walked us through every step of our legal documentation and what is required of our business. They have improved our trading efficiency ten fold and we would highly recommend using EC Credit Control.Fiona Rose22. October, 2024.Terry from EC Credit Control has been assisting with a situation that has occurred and the fast response and the professionalism of the mentioned is incredible. A great relief knowing that the support is there from EC Credit Control. Highly recommend.Amy Lewis20. October, 2024.Alyssa from EC Credit Control has been such a benefit to my business. She is always there to help me resolve issues and to train me on ways to communicate hard topics with clients. I would recommend this company to anyone who runs a business small or large.Daniella Crugnale26. September, 2024.Great Debt collection company. it's a one off small payment on each debt. and commission on what they get back for you. other companies charge you per week and make you sign up with a $200 member fee. very happy with your service . hopefully I don't have use you guys again. but if we need to, you are on our terms and conditions if customer don't pay they pay for the commission too. thanks again!Nathan Carson23. September, 2024.EC Credit Control are easy to work with and treat all parties with respect. Their assistance in resolving unpaid invoices and disputes is greatly appreciated for our small business.Jeremy Martens9. September, 2024.They have created excellent documents for us and regularly keep us updated with legal changes. We really appreciate their product and service. Thanks.
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