EC Credit Control Australia - Welcome to our Help Centre

Loading your unpaid invoices in easy.

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Watch how simple it is to connect and load your unpaid invoices.

Xero/MYOB and EC Credit Control seamlessly combine to make a powerful partnership for your business.

Loading your invoices manually.

Loading your invoices via Xero.

Loading your invoices MYOB.

Have a question?

Check out our FAQ section below. Can’t find the answer you are looking for? Don’t hesitate to give us a call

How do I connect and load invoices with my Xero or MYOB account?

Log-in via our online portal
Click on My Details
Click on Connect to Xero or Connect to MYOB Essentials or Connect to MYOB AccountRight.
Authenticate with your Xero or MYOB credentials
Click on Allow Access
Click on Load a Debt
Tick the box to agree to our terms and conditions
Click on Load from Xero or Load from Essentials or Load from AccountRight
The list of accounts receivable is displayed with the oldest at the top.
Select the invoice(s) to load for debt collection by ticking the box next to each invoice (if multiple invoices are selected per customer they will be accumulated).
Last but not least, Click on Submit
Great work! Your selected invoices are loaded for our resolution team.

How do I disconnect from Xero or MYOB?

From our web portal, navigate to the My Details page and hit the Disconnect from Xero/MYOB button.

Alternatively,

From within your Xero or MYOB account, navigate to your organisation name, settings, connected apps, disconnect app.

When and how does data sync occur?

We display data form your accounts in real-time.

How much does the service cost?

There is no additional cost to use the Xero or MYOB connections. Our costs for commission and so on are all as per our existing terms and conditions.

Does EC Credit Control write anything back to my accounting software?

We acknowledge that writing a note back to the invoice when you refer it for collection would be useful, and it is something we will work on in the future.

Will there be further enhancements and functionality added in future?

Absolutely! If you have a suggestion, please contact us. We are already working on a few ideas and scoping their feasibility.

Want to know more?

Our friendly Customer Service team are available to talk you through what you need.

Call us today at 1300 361 070 or fill in the form and we will get in touch as soon as possible.

Get more information

See what our clients are saying:

    
 
 
        
   VENASO SELECTIONS 
 2. July, 2024.
 
 
  we used EC Credit cony toll to write our T & C and we have been very happy with their service.
  
 
       
   Joe Clark 
 1. July, 2024.
 
 
  Terry has been very helpful. Has answered his phone every time I have called him.
  
 
       
   Jamie Kemp 
 18. June, 2024.
 
 
  Excellent customer service, strong knowledge, and always willing to help and provide advice when needed.
  
 
       
   Aidan Lucas 
 11. June, 2024.
 
 
  EC Credit Control have been great to work with. We have been using their services for around 10 years now. They are always available to answer any queries and absolutely happy to help whenever we need.
  
 
       
   Felix Lim 
 6. June, 2024.
 
 
  I have been with EC Credit almost for 15 years now. Overall I am very happy with the service they provide throughout the 15 years as they have all the times successfully collected money owed to me by my clients, never failed. As well, I highly commend their professionalism in dealing with me all these times.
  
 
       
   Yvette Rose 
 20. May, 2024.
 
 
  Portal is very easy to use and the EC team great to work with. Results in this case paid and finalized within 2 weeks.
  
 
       
   Brett Parker 
 13. May, 2024.
 
 
  I cannot speak highly enough of EC Credit Control and the exceptional service provided by Terry Foley. As a long-term client, I have consistently been impressed by the professionalism and efficiency of the team. Terry, in particular, goes above and beyond to ensure that every interaction is seamless and stress-free. His dedication to client satisfaction is evident in every aspect of our partnership.

EC Credit Control makes the credit management process effortless, and Terry's expertise and guidance have been invaluable to our business. I highly recommend EC Credit Control to anyone seeking reliable and effective credit management solutions. Thank you, Terry, and the entire team, for your outstanding service!
  
 
       
   Mairin Best 
 23. April, 2024.
 
 
  I have engaged EC Credit Control services on behalf of our business and found them to be extremely professional. EC have provided a review of our terms of business and their debt collection services and we have been pleased with these outcomes to date.

EC Credit Control offers you total debt management. Operating since 1989 we have the experience, skills and expertise to deliver these services to your business promptly and efficiently.

We’ve put together some brief stories that highlight what and how we’ve been able to help our clients.

EC Credit Control is today a recognised leader in the Debt Collection and Credit Management industries.

1300 361 070

Watch how simple it is to connect and load your unpaid invoices.

Loading your invoices manually.

Loading your invoices via Xero.

Loading your invoices MYOB.

Have a question?

Want to know more?

Get more information

See what our clients are saying:

Contact us

Phone 1300 361 070

info@eccreditcontrol.com.au

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