We’ve bundled our comprehensive terms of trade and debt collection services together for the ultimate in cashflow protection at just $99 + GST per month. This monthly plan subscription means you get ongoing protection and a clear escalation path if customers don’t pay you on time. TermsMate is an essential credit-risk management tool for all businesses that offer goods or services on credit.
We regularly review and update your terms and conditions as legislation changes happen, this means you always have up to date terms with no need to rewrite them.
Since your terms of trade are hosted online, you don’t have to worry about version control or backing up your terms of trade documents. And you can link to them from anywhere including your Xero or MYOB quotes and invoices.
You can load your overdue invoices in seconds, directly from Xero or MYOB. No need to muck around finding paperwork, saving you even more time.
There are no upfront costs to get protected, this alone will save you over $2,500 or more compared to traditional terms of trade.
With no minimum contract term, you can cancel your monthly TermsMate plan at any time without penalty.
With no debt load fees, you can load all of your overdue invoices to us for resolution and focus on running your business.
Comprehensive Terms and Conditions of Trade hosted on your own unique URL.
You can insert this URL link into your emails, website, quotes and invoices. Because they are hosted online, we keep them up to date automatically.
These terms are based on a full redesign completed in 2023. Our terms and conditions are focussed on ensuring that you get paid. This is a premium product that we constantly update in order to keep pace with the latest legislation.
We clearly lay out the obligations of both parties and cover:
We include references to:
We also assess fairness with respect to:
Send us your overdue invoices for resolution and save yourself the time and hassle of chasing your slow-paying customers (saving $60 per debt-load) – minimum debt value $250.
Resolving overdue accounts is at the very core of what we do. Every day, we work with hundreds of Australian businesses to ensure that they get paid.
Our resolution process is simple and easy for you to escalate your overdue invoices to us.
Our user-friendly web portal makes passing on your customer information easy.
If you use Xero or MYOB, you can connect your account and pull your customer and invoice data directly from there.
We get to work immediately to get your invoices paid from a resolution-based approach that helps to keep customer relationships intact.
You are empowered to escalate any customers that don’t keep their commitment to you.
Our team is driven to resolve your outstanding accounts. If we are unsuccessful, we don’t get paid – commission is payable to us in the event of a successful result as per our terms and conditions.
Commission rates on successful collection (Your customer can be made liable for these)
Can’t find the answer you are looking for? Don’t hesitate to give us a call, we are more than happy to help.
There is no minimum term. You can cancel any time.
You have a right to use the terms and conditions in your business for the duration of your subscription. Ownership and copyright of the terms remains with us and you must not copy or disseminate the terms and conditions in any way except for linking to them.
There are a number of reasons for this. Firstly, every business is unique and someone else’s terms and conditions are unlikely to be applicable to your business. Secondly, as the terms and conditions are our intellectual property, we take any infringement on their copyright very seriously and we have measures in place to prevent plagiarism, to monitor and to track unauthorised activity. If we find that there has been unauthorised distribution of our terms, we will take action.
If you cancel, the terms and conditions will no longer be available online and you will no longer have any benefit from them. You can still escalate overdue customers to us however you will need to pay our debt load fee. You can restart your subscription at any time.
Payment is monthly via direct debit.
Yes, the minimum account/customer escalation value is $250 per customer. Any customers loaded below this value will be subject to a debt load fee.
We work on a no collection, no commission cost structure.
There is no upfront debt load fee.
We charge commission on every dollar collected.
This is regardless of whether any recovery costs involved are collected.
Our commission charges (excluding GST) are as follows:
25% on the first $10,000.00
15% on the next $10,000.00
5% over $20,000.00
If you sell good and services, our cloud-based terms and conditions will be suitable. Some industries require terms and conditions to cover additional legislation and these industries may not be covered. We can work through this when we talk through the needs and risks of your business. The chances are that your business will be covered by our cloud-based solution, if not, then we may be able to help with a more traditional solution.
Absolutely! If you have a suggestion, please contact us. We are already working on a few ideas and scoping their feasibility.
The main benefits are that these terms and conditions are updated to be in-line with legislative changes and that by having a subscription you do not need to pay a debt load fee in the event that a customer doesn’t pay you on time. Further, you have no paper to worry about, customers can view your terms at any time and there is no up-front fee.
Our friendly Customer Service team are available to talk you through what you need.
Call us today at 1300 361 070 or fill in the form and we will get in touch as soon as possible.
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Melbourne, Sydney, Perth, Brisbane, Adelaide & Tasmania
EC Credit Control (Aust) Pty Ltd
