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Success stories: East Coast Glass and Glazing.

Success Stories: How East Coast Glass and Glazing benefited from Terms and Conditions of Trade.

Starting a new business can be both exciting and daunting.

Husband and Wife team, Chris and Emma McCarthy know this first hand.  After 15 years working in the industry for others, it was time to set up East Coast Glass and Glazing which has now been in operation for 2 years. 

With Chris on the tools and Emma taking care of the administration side of things, their little business has thrived, adding to the mix 2 small children, and you can imagine time is a precious commodity for the pair, as is avoiding unnecessary risk.

As a new business, they hadn’t experienced any challenges, but it was the uncertainty of what could happen if they didn’t have robust documentation in place.  

“We had no real idea about the nitty gritty side of bills, we were approached by EC Credit Control and services were offered to help with that side of life. We really liked what we heard and saw, and we were away from there,” says Chris.

EC Credit Control approached Chris and Emma at the right time.

Let EC Credit Control take care of the nitty-gritty side of your business documentation.

Businesses need to use Terms and Conditions of Trade documentation when they onboard a client.  The companies that do this well are the ones who get paid on time, every time.

Agreeing to Terms and Conditions of Trade at the outset of a business relationship can help both parties clearly define payment terms, provisions for rising costs and materials, disputes, and time extensions.  Terms and Conditions of Trade documents empower a business and help clients understand their responsibilities.

Safeguarding their business is at the front of their minds, and Emma now uses best practices when onboarding new clients.

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See what our other clients are saying:

Mairin Best
Mairin Best
23. April, 2024.
I have engaged EC Credit Control services on behalf of our business and found them to be extremely professional. EC have provided a review of our terms of business and their debt collection services and we have been pleased with these outcomes to date.
Lisa Haydon
Lisa Haydon
11. April, 2024.
Quick to respond to queries and debt loading. We've had a good success rate for debts that we have pursued. Would get 5 stars if we got a 100% success rate, have had to write off debts due to some clients just still not paying even after contact from debt collection.
Eren Kanli
Eren Kanli
11. April, 2024.
EC Credit Control (Aust) Pty Ltd is simply outstanding! As a company, we've struggled with overdue debts in the past, but ever since we started working with EC Credit Control, those worries have been put to rest. Their professionalism, efficiency, and dedication to recovering debts are unmatched. Their team goes above and beyond to ensure timely and effective debt collection, making the entire process smooth and hassle-free for us. We couldn't be happier with the results they've delivered for our company. Highly recommend EC Credit Control to any business looking for top-notch debt collection services.
John Pohl
John Pohl
21. March, 2024.
EC Credit Control gets the job done. Zeta is always helpful...
Josh Horton
Josh Horton
29. February, 2024.
I was in a spot of bother with an old account that was still active. This was causing an issue for a loan and was very time critical. I was able to reach Tanya after hours and she not only helped me through sorting it out but followed up to make sure I was being looked after first thing the next morning. Very impressed with Tanya's support and the speed of EC Credit Control.
Carissa Taylor
Carissa Taylor
14. February, 2024.
As a new Accounts employee, this was my first time dealing with EC Credit and they were a breeze. I have called Monika for the smallest of questions and she has been most helpful. I didn't know we could contact them and ask for the advice that I have. I would highly recommend them. Carissa - Navace Pty Ltd
Caroline Burnett
Caroline Burnett
12. February, 2024.
Tanya is super helpful and extremely professional with a great sense of humour. She really understands what we need for our business. Highly recommend!! ????☺️
nick fish
nick fish
9. February, 2024.
Due to the fast growth of our business and increasing size dollar value size of our orders it was obvious we needed to tighten our trade legality terms to ensure the safety of our assets be they business or personal liabilities. After some positive interactions with Chris last year we decided to meet up with EC just last week to discuss. The information presented was concise and explained brilliantly making it simple for us to understand our current requirements and what to do next. We now have robust documentation to get paid on-time & in-full. Confident for future products with less stress.”