7 steps to manage client payments.

Small changes to your billing workflow can make all the difference.

Tweaks to the billing process are one of the key things that can benefit businesses exponentially. The process itself can be set up to do a lot of the heavy lifting, working like clockwork to help your customers pay on time. 

Here are a few things our resolution team has shared to help you politely but firmly encourage customers to pay on time.

Think about the written documents in your customer process, and ensure your payment policies are clear and upfront, repeatedly throughout your quotes, emails, and invoices.

Invoice your customers straight away, so that they can pay you.

Offer a diverse range of payment methods to help your customers pay you sooner, simply by making it easy, their way.

Stick to your late payment terms and ensure every customer who doesn’t pay on time receives regular reminders, which lays out what will happen if they continue to miss the payment.

7 steps to manage client payments.

The following steps assume that you run 30-day net accounts with invoices sent on delivery and a statement sent at the end of the month. You can tailor the time scales accordingly to meet your business requirements.

Client orders goods on the 15th of month one and an invoice is sent .

A statement is sent on the 30th of month one with an outstanding balance.

Payment has not been received by the 30th of month two – the account is now overdue.

Between the 5th and 10th of month three, you contact your client to qualify why the account has not been paid – remember the account is overdue and costing you money.

If payment has not been received by the 15th of month three send a further statement with an overdue notice stamp and payment due by the 20th of month three. You should also send a copy of your Terms and Conditions of Trade highlighting what happens in the event of default.

If payment has not been received by the 20th of month three send a final notice advising that the debt will be placed in the hands of EC Credit Control.

 If payment has not been received by the 30th of month three send the account to EC Credit Control for resolution.

Make EC Credit Control part of your billing workflow.

Debt resolution is the very core of our business and we work with corporate entities and small to medium-sized businesses to recover unpaid accounts.

There are many advantages of making EC Credit Control part of your 7-step billing workflow.

You can focus on your day-to-day business.

You can rest easy knowing your customers are in good hands.

You can continue to maintain healthy trading relationships.

Sign-up with us Spend less time chasing your unpaid accounts. By using our expertise, you can provide a cushion for your business, position yourself for growth and rest easy knowing your cash flow, and your customers, are in good hands.

See what our other clients are saying:

UNIVERSAL DIGGERS STAFF GMAIL
UNIVERSAL DIGGERS STAFF GMAIL
6. November, 2023.
Ec credit control works for us. Quality paperwork that gets results. Friendly staff available when you need them.
Sharon Gaynor
Sharon Gaynor
1. November, 2023.
Very helpful and understanding.
Janice Landon
Janice Landon
12. October, 2023.
Terry and the team have looked after us for approx 15 years now and keep our Terms Of Trade updated with new legislations, a must for every business. Janice Burleigh Powder Coating
Lauren Emery
Lauren Emery
20. September, 2023.
I highly recommend EC Credit Control for any business. We have been in the building industry for 20 plus years and have had great success with collecting money through ECCC. We have used them for over a decade now and will continue to use them. Yes it's another outlay but they will save you in the end, they saved us. Use them as a tool for your business and don't wait, get onto any bad debts sooner rather than later. The key is to get your customers to sign your credit apps before you start or continue working for them. The staff at ECCC are very helpful and professional and always reply back promptly. Thank you EC Credit Control
Snap Bondi Junction
Snap Bondi Junction
18. September, 2023.
Hi Keron, would just like to say that we have appreciated your great service over the years, you have effective systems in place and your team has looked after everything for us on those occasions we need your service. Highly recommend.
John Peros
John Peros
15. September, 2023.
What a great company!!! Couldn't be happier with EC Credit controls service and protection of my company. Highly recommend them for your business
All Gen Solutions Pty Ltd
All Gen Solutions Pty Ltd
14. September, 2023.
EC Credit have been a pleasure to deal with and extremally professional whilst we changed over to our new trading name. I would recommend their services to any businesses wanting to set up & or alter their documentation for trading accounts. Wendy & Neil in particular were very understanding and supportive in assisting me with the finer details and answering any questions I had.
Omer Mustafa
Omer Mustafa
13. September, 2023.
Neil and the team at EC Credit Control do a wonderful job. They've been a part of our team for the past 4 years and we've had nothing but success with them in recovering monies owed to us.
William James Rhodes
William James Rhodes
8. September, 2023.
My business has been using EC Credit Control for years, they are very professional and have been excellent at recovering our debts.