What changes are you noticing in your customer's payment behaviour?

Managing your risk is really important.

A change in a customer’s payment behaviour can be quite telling. Perhaps they have missed a payment, or you are noticing that payments that were normally timely seem to be lagging behind. When a customer’s habits do change it’s normal to have some concerns about being paid.

It’s important to have some systems in place to help prevent instances like this, or at the very least alert you to any changes and potential problems arising.

More importantly, by keeping an eye on changes in payment behaviour you have the opportunity to take action sooner rather than later.

Running credit checks on your potential and current customers is good business practice.

Running a portfolio health check on your current customer base is as equally important as running a credit check on a potential new customer as part of your onboarding process.

Doing so will help you to identify any changes in your customer’s credit score or financial position such as missed payments, declining credit scores or hardship indicators. 

What’s more, you can also set up tailored alerts for your customers to monitor changes as they happen, helping you to take action and mitigate any risk.

Adding credit checks to your workflow could really help reduce any issues down the line and also keeps helps you to be better informed to make good business decisions.

Advantages of credit reporting.

Payment behaviour and Credit reporting improve cash flow

Improve your cash flow.

Running a credit check on a customer will help you determine their habits, not only if they have the ability to pay, but pay on time. Being able to make decisions upfront about a customer will help your business to run more smoothly.

Payment behaviour and Credit reporting minimise risk

Your risk is minimised.

If you’re supplying goods and services, or loan facilities to others, you want to be assured that they can pay you back. Our reporting can help mitigate risk as you’ll have their credit behaviour information at your fingertips.

Payment behaviour and Credit reporting 24/7

Credit information when you need it.

Our online system allows you to access credit information 24/7 and because it is updated daily, you can be immediately aware of any changes in payment behaviour (their risk profile) of the businesses you are dealing with when a check is performed.

If you supply unsecured goods or assets, you could be putting your business at risk.

Are your goods and assets secured?  The PPSR could be a good option for you to reduce your risk. 

PPSR stands for Personal Property Securities Register and is an online service account where you can register a legal claim to your personal property.

The register helps businesses and individuals protect themselves financially, reduce investment risk, gain access to credit, and make better-informed financial and purchasing decisions.

If you’re selling goods on credit, you’ve probably signed a contract establishing your rights to the property should the customer fail to pay. But what if there are other creditors waiting in line?

Registration puts you in a better position to recover goods, or their value, should a customer default, giving you priority over creditors who’ve not registered an interest, and those who register after you. Almost anything of value – excluding land, buildings and ships greater than 24 metres in length – can be used to secure the repayment of a debt.

As a ‘Secured Creditor:

You are in the best possible position to recover goods supplied to your customer or claim the monetary value, should your customer default.

Are given priority over creditors who’ve not registered an interest, and those who register after you.

If the customer has assets of value in the event of insolvency, you may be first in line to claim the distribution of funds from the sale of assets.

Limit the risk of being affected by preferential payment clawback.

Our team can save you time and money by registering your goods and assets on the PPSR on your behalf.  Talk to us today for more information.  You may also find our blog ‘Reducing your risk as a supplier’ a helpful read.

Sign-up with us If you have invoices 90 days past due - we can help. Debt recovery is our specialist area. Our team are experts in getting results so don't hesitate to load your unpaid invoices for resolution now.

Request your complimentary consultation to talk about how we can help.

 These are just a couple of things you can implement within your business. 

If you are noticing changes in a customer’s payment behaviour, we can help. Let’s chat through your options in more detail.

Fill in your details and your Business Support Specialist will be in touch within the day to arrange a suitable time to catch up.

See what our other clients are saying:

6. November, 2023.
Ec credit control works for us. Quality paperwork that gets results. Friendly staff available when you need them.
Sharon Gaynor
Sharon Gaynor
1. November, 2023.
Very helpful and understanding.
Janice Landon
Janice Landon
12. October, 2023.
Terry and the team have looked after us for approx 15 years now and keep our Terms Of Trade updated with new legislations, a must for every business. Janice Burleigh Powder Coating
Lauren Emery
Lauren Emery
20. September, 2023.
I highly recommend EC Credit Control for any business. We have been in the building industry for 20 plus years and have had great success with collecting money through ECCC. We have used them for over a decade now and will continue to use them. Yes it's another outlay but they will save you in the end, they saved us. Use them as a tool for your business and don't wait, get onto any bad debts sooner rather than later. The key is to get your customers to sign your credit apps before you start or continue working for them. The staff at ECCC are very helpful and professional and always reply back promptly. Thank you EC Credit Control
Snap Bondi Junction
Snap Bondi Junction
18. September, 2023.
Hi Keron, would just like to say that we have appreciated your great service over the years, you have effective systems in place and your team has looked after everything for us on those occasions we need your service. Highly recommend.
John Peros
John Peros
15. September, 2023.
What a great company!!! Couldn't be happier with EC Credit controls service and protection of my company. Highly recommend them for your business
All Gen Solutions Pty Ltd
All Gen Solutions Pty Ltd
14. September, 2023.
EC Credit have been a pleasure to deal with and extremally professional whilst we changed over to our new trading name. I would recommend their services to any businesses wanting to set up & or alter their documentation for trading accounts. Wendy & Neil in particular were very understanding and supportive in assisting me with the finer details and answering any questions I had.
Omer Mustafa
Omer Mustafa
13. September, 2023.
Neil and the team at EC Credit Control do a wonderful job. They've been a part of our team for the past 4 years and we've had nothing but success with them in recovering monies owed to us.
William James Rhodes
William James Rhodes
8. September, 2023.
My business has been using EC Credit Control for years, they are very professional and have been excellent at recovering our debts.