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What changes are you noticing in your customer's payment behaviour?

Managing your risk is really important.

A change in a customer’s payment behaviour can be quite telling. Perhaps they have missed a payment, or you are noticing that payments that were normally timely seem to be lagging behind. When a customer’s habits do change it’s normal to have some concerns about being paid.

It’s important to have some systems in place to help prevent instances like this, or at the very least alert you to any changes and potential problems arising.

More importantly, by keeping an eye on changes in payment behaviour you have the opportunity to take action sooner rather than later.

Running credit checks on your potential and current customers is good business practice.

Running a portfolio health check on your current customer base is as equally important as running a credit check on a potential new customer as part of your onboarding process.

Doing so will help you to identify any changes in your customer’s credit score or financial position such as missed payments, declining credit scores or hardship indicators. 

What’s more, you can also set up tailored alerts for your customers to monitor changes as they happen, helping you to take action and mitigate any risk.

Adding credit checks to your workflow could really help reduce any issues down the line and also keeps helps you to be better informed to make good business decisions.

Advantages of credit reporting.

Payment behaviour and Credit reporting improve cash flow

Improve your cash flow.

Running a credit check on a customer will help you determine their habits, not only if they have the ability to pay, but pay on time. Being able to make decisions upfront about a customer will help your business to run more smoothly.

Payment behaviour and Credit reporting minimise risk

Your risk is minimised.

If you’re supplying goods and services, or loan facilities to others, you want to be assured that they can pay you back. Our reporting can help mitigate risk as you’ll have their credit behaviour information at your fingertips.

Payment behaviour and Credit reporting 24/7

Credit information when you need it.

Our online system allows you to access credit information 24/7 and because it is updated daily, you can be immediately aware of any changes in payment behaviour (their risk profile) of the businesses you are dealing with when a check is performed.

If you supply unsecured goods or assets, you could be putting your business at risk.

Are your goods and assets secured?  The PPSR could be a good option for you to reduce your risk. 

PPSR stands for Personal Property Securities Register and is an online service account where you can register a legal claim to your personal property.

The register helps businesses and individuals protect themselves financially, reduce investment risk, gain access to credit, and make better-informed financial and purchasing decisions.

If you’re selling goods on credit, you’ve probably signed a contract establishing your rights to the property should the customer fail to pay. But what if there are other creditors waiting in line?

Registration puts you in a better position to recover goods, or their value, should a customer default, giving you priority over creditors who’ve not registered an interest, and those who register after you. Almost anything of value – excluding land, buildings and ships greater than 24 metres in length – can be used to secure the repayment of a debt.

As a ‘Secured Creditor:

You are in the best possible position to recover goods supplied to your customer or claim the monetary value, should your customer default.

Are given priority over creditors who’ve not registered an interest, and those who register after you.

If the customer has assets of value in the event of insolvency, you may be first in line to claim the distribution of funds from the sale of assets.

Limit the risk of being affected by preferential payment clawback.

Our team can save you time and money by registering your goods and assets on the PPSR on your behalf.  Talk to us today for more information.  You may also find our blog ‘Reducing your risk as a supplier’ a helpful read.

Sign-up with us If you have invoices 90 days past due - we can help. Debt recovery is our specialist area. Our team are experts in getting results so don't hesitate to load your unpaid invoices for resolution now.

Request your complimentary consultation to talk about how we can help.

 These are just a couple of things you can implement within your business. 

If you are noticing changes in a customer’s payment behaviour, we can help. Let’s chat through your options in more detail.

Fill in your details and your Business Support Specialist will be in touch within the day to arrange a suitable time to catch up.

See what our other clients are saying:

Mairin Best
Mairin Best
23. April, 2024.
I have engaged EC Credit Control services on behalf of our business and found them to be extremely professional. EC have provided a review of our terms of business and their debt collection services and we have been pleased with these outcomes to date.
Lisa Haydon
Lisa Haydon
11. April, 2024.
Quick to respond to queries and debt loading. We've had a good success rate for debts that we have pursued. Would get 5 stars if we got a 100% success rate, have had to write off debts due to some clients just still not paying even after contact from debt collection.
Eren Kanli
Eren Kanli
11. April, 2024.
EC Credit Control (Aust) Pty Ltd is simply outstanding! As a company, we've struggled with overdue debts in the past, but ever since we started working with EC Credit Control, those worries have been put to rest. Their professionalism, efficiency, and dedication to recovering debts are unmatched. Their team goes above and beyond to ensure timely and effective debt collection, making the entire process smooth and hassle-free for us. We couldn't be happier with the results they've delivered for our company. Highly recommend EC Credit Control to any business looking for top-notch debt collection services.
John Pohl
John Pohl
21. March, 2024.
EC Credit Control gets the job done. Zeta is always helpful...
Josh Horton
Josh Horton
29. February, 2024.
I was in a spot of bother with an old account that was still active. This was causing an issue for a loan and was very time critical. I was able to reach Tanya after hours and she not only helped me through sorting it out but followed up to make sure I was being looked after first thing the next morning. Very impressed with Tanya's support and the speed of EC Credit Control.
Carissa Taylor
Carissa Taylor
14. February, 2024.
As a new Accounts employee, this was my first time dealing with EC Credit and they were a breeze. I have called Monika for the smallest of questions and she has been most helpful. I didn't know we could contact them and ask for the advice that I have. I would highly recommend them. Carissa - Navace Pty Ltd
Caroline Burnett
Caroline Burnett
12. February, 2024.
Tanya is super helpful and extremely professional with a great sense of humour. She really understands what we need for our business. Highly recommend!! ????☺️
nick fish
nick fish
9. February, 2024.
Due to the fast growth of our business and increasing size dollar value size of our orders it was obvious we needed to tighten our trade legality terms to ensure the safety of our assets be they business or personal liabilities. After some positive interactions with Chris last year we decided to meet up with EC just last week to discuss. The information presented was concise and explained brilliantly making it simple for us to understand our current requirements and what to do next. We now have robust documentation to get paid on-time & in-full. Confident for future products with less stress.”