Over 80,000 businesses use EC Credit Control
We make debt recovery easy
You’re great at what you do – that’s why you’re in business. But that might not mean you have the time or the expertise to proactively manage and resolve your overdue invoices.
Effective debt management is essential for any business, and here at EC Credit Control it’s what we do. As a reputable debt resolution agency, our team are specialists in getting you results.
By using our expertise, you can provide a cushion for your business, position yourself for growth and rest easy knowing your cash flow, and your customers, are in good hands.
Relax knowing that your debt recovery is taken care of.
How do I sign up?
The easiest way to sign up online. This only takes a few minutes, and you must agree to our pricing and terms and conditions as part of that process. If you are a Xero customer, you can sign up with your Xero credentials and then use our super speedy Xero connection to load your overdue invoices. You can also contact us and we can email you a form to complete and sign.
When should I load a debt?
The highest likelihood for success is as soon after the due date as possible. Motivation for customers to pay drops as soon as the work is complete. Loading a debt sooner also means that you aren’t wasting further time of your own when you could be generating revenue. Lots of business refer customers to us if they remain unpaid at 90 days.
How do I refer an overdue invoice to you for collection?
Loading debts with us is super easy and only take a couple of minutes. The process is to log in to our portal (or sign up if you aren’t a client already), enter the details of the customer(s) with the overdue invoices and hit submit.
What happens after I have loaded my debt?
We undertake a series of searches and checks and then contact your customer as soon as possible. We work with them and make it really easy for them to pay us. You can track our progress online at any time. If your customer has some sort of dispute, we will ask you to respond to them so that we can move forward.
What is your approach with my customer?
We operate with a ‘resolution first, always’ approach. This means that, from the outset, we try to engage and work with your customer to achieve a positive result.
When will you pay me?
We pay all of our clients as part of our end of month invoicing. Any payments we have received from your customers up to that point will be transferred to your bank account less our commission and GST.
How can I get paid on time more often?
Do you have a package that looks after both terms of trade and debt collection?
Who are your other clients?
Check out our Google reviews below. We have a wide range of clients that we work with from sole traders to large corporates and financial institutions such as banks and insurance companies. Our typical clients are businesses in the trades – plumbers, electricians, concreters and so on.
Want to know more?
Our friendly Customer Service team are available to talk through the Debt Recovery process with you. We’ve also listed some FAQs below.
Call us today at 1300 361 070 or fill in the form and we will get in touch as soon as possible.
Alternatively you can sign up below.
We work on a no collection, no commission cost structure.
The only up-front cost to you is the debt-load fee of $60 (excluding GST).
Commission is charged to you based on the total payment received or arranged for recovery.
This is regardless of whether any recovery costs involved are collected.
Our commission charges (excluding GST) are as follows:
25% on the first $10,000
15% on the next $10,000
5% over $20,000
If they haven’t paid in 90 days, do load your debt for collection as soon as possible. To discuss your specific needs, get in touch.
This depends on many factors and is therefore different case by case. We have collected within 24 hours in previous cases.
Yes, this has a positive impact on reaching a quick resolution.
No, but please get in touch if there are special circumstances.
If you have comprehensive Terms and Conditions of Trade, you can often recover these costs from your customer. Contact us to see if this is possible.
Absolutely. Call us on the number above.